Shipping Policy

Domestic orders are shipped via Canada Post. International orders are shipped via DHL and may include additional costs. Any international shipment fees such as import duties/taxes are the responsibility of the customer.

Shipping rates and delivery times vary based on the work of art. 

Shipping times are estimates and cannot be guaranteed. We may notify you if a longer processing time is needed to handle the packing and shipping of your order.

Please check the packaging of your item(s) upon delivery for external damage before signing the proof of delivery. If you detect any damage such as dirt, moisture, dents, or cuts, ask the driver to log an initial complaint about the issue. If the item has been damaged during transport, please contact us within three days of receiving the order, and we will work with you to quickly resolve the issue.

We are not responsible for additional shipping charges incurred if packages are returned due to customer absence, errors in shipping addresses or package refusal. If you refuse any shipments from Elizabeth Salonen | Mottoform Studio you will be responsible for original shipping charges.